購物比價找書網找車網
FindBook  
 有 1 項符合

Businesses Are Customers Too: Drive Growth Through Game-Changing B2B Customer Experience

的圖書
Businesses Are Customers Too: Drive Growth Through Game-Changing B2B Customer Experience Businesses Are Customers Too: Drive Growth Through Game-Changing B2B Customer Experience

作者:Tincher 
出版社:Wonderwell
出版日期:2022-10-04
語言:英文   規格:精裝 / 248頁 / 普通級/ 初版
圖書選購
型式價格供應商所屬目錄
 
$ 1102
博客來 博客來
行銷
圖書介紹 - 資料來源:博客來   評分:
圖書名稱:Businesses Are Customers Too: Drive Growth Through Game-Changing B2B Customer Experience

內容簡介

Customer Experience expert Jim Tincher provides the wisdom and tools to show business-to-business (B2B) organizations how to build and sustain superior customer experience (CX) as a core business activity.

Any business leader knows that customer loyalty is the key to a thriving business. But what if your customer is another business? Consistent research shows that most B2B companies lag behind their B2C counterparts in customer experience, primarily because of the increased complexity in serving businesses over individual consumers.

Do B2B Better is a call to action for business-to-business (and B2B2C) organizations to improve their customer experience strategy, leveraging a powerful model called the CX Loyalty Flywheel. From interviews with hundreds of CX leaders, Jim Tincher shares stories of how B2B companies have implemented successful CX programs, including Dow, Hagerty, and UKG. Discover what sets top performers apart from the competition and learn how to deliver exceptional experiences--and bottom-line results--for your organization.

 

作者簡介

Jim Tincher is a nationally recognized customer experience expert, journey mapper, author, speaker, and entrepreneur. Through Heart of the Customer, his cutting-edge CX consultancy, he empowers companies to drive customer-focused change, optimize customer journeys, and reap the benefits of continual business growth.


Jim’s first book, How Hard Is It to Be Your Customer?, is considered a must-read for CX-focused leaders, and CustomerThink, Engati, Feedspot, Influencer Marketing, and LitmusWorld have all named Jim a CX influencer to follow.


Jim holds an MBA from Carlson School of Management and has previously led customer engagement initiatives at Best Buy and UnitedHealth Group. He lives in Minneapolis, MN.

 

詳細資料

  • ISBN:9781637560181
  • 規格:精裝 / 248頁 / 普通級 / 初版
  • 出版地:美國
贊助商廣告
 
金石堂 - 今日66折
只是投資失利,又不是世界末日心理學家因投資失敗,而在跳海前所領悟到「重設人生」終結虧損的法則
作者:金炯俊
出版社:蘋果屋出版社
出版日期:2023-03-30
66折: $ 263 
金石堂 - 今日66折
詭祕客Crimystery2024
66折: $ 264 
金石堂 - 今日66折
最有梗的元素教室:週期表君與他的元素小夥伴
作者:上谷夫婦
出版社:親子天下股份有限公司
出版日期:2021-03-30
66折: $ 251 
金石堂 - 今日66折
孩子為什麼這樣說?:解密孩子話語背後的情緒及需求,以真誠對話和行為引導,化解他的對抗與不安、建立自信與快樂!
作者:千英姬
出版社:台灣廣廈有聲圖書有限公司
出版日期:2024-01-11
66折: $ 317 
 
博客來 - 暢銷排行榜
讓74億人都驚呆的英文字首、字根、字尾心智地圖【虛擬點讀筆版】(附18張超好學全彩心智地圖拉頁+「Youtor App」內含VRP虛擬點讀筆)
作者:懶鬼子英日語編輯群
出版社:懶鬼子英日語
出版日期:2024-05-29
$ 315 
金石堂 - 暢銷排行榜
小書痴的下剋上FANBOOK(8):為了成為圖書管理員不擇手段!
作者:香月美夜
出版社:皇冠文化出版有限公司
出版日期:2025-04-07
$ 236 
博客來 - 暢銷排行榜
渣男椎名學長與瘋男佐佐木學弟 (1)
作者:伊咲ネコオ
出版社:台灣角川
出版日期:2025-03-27
$ 170 
金石堂 - 暢銷排行榜
銀魂 愛藏版 (首刷限定版) 01
作者:空知英秋
出版社:東立出版社
出版日期:2025-04-07
$ 333 
 
金石堂 - 新書排行榜
2.5次元的誘惑(16)
作者:橋本悠
出版社:青文出版社股份有限公司
出版日期:2025-04-02
$ 111 
金石堂 - 新書排行榜
小書痴的下剋上FANBOOK(8):為了成為圖書管理員不擇手段!
作者:香月美夜
出版社:皇冠文化出版有限公司
出版日期:2025-04-07
$ 236 
博客來 - 新書排行榜
人魚♥王子來我家 1 (首刷限定版)
出版日期:2025-04-09
$ 219 
Taaze 讀冊生活 - 新書排行榜
做好今天該做的就夠了
作者:曦文
出版社:時報文化出版企業股份有限公司
出版日期:2025-04-08
$ 294 
 

©2025 FindBook.com.tw -  購物比價  找書網  找車網  服務條款  隱私權政策