Leader Upheaval: A Guide to Client-Centricity, Culture Creation, and Collaboration

This book provides an actionable roadmap for leaders to enhance client-centricity, shift mindsets, and create the right teaming climate so that a culture of collaboration, innovation, and inclusivity can thrive. Derived from over 280 interviews with senior executives in professional services and their clients--along with hands on experience leading hundreds of multidisciplinary teams on innovation journeys--Professor DeStefano reveals the path to successful collaboration and innovation efforts in professional services, including how to avoid the pitfalls that lead to failure.