Conflict Resolution

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground. In Conflict Resolution, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every person. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.

Michelle Halsey is a serial entrepreneur, project manager, consultant, and trainer working across a broad range of industries. Over the years she has authored a lot of computer and technical training books and courses for fortune 500 companies. She has a passion for training the average user how to improve their business and technical skills. She holds a Bachelor and Masters degree in Information Technology as well as PMP and Six Sigma Certifications. In our fast paced world brushing up our skills gets more and more difficult within the time constraints of our busy lives. The 90 Minute Guides is a series of books that allow you to learn a new concept in 90 minutes or less.