Human Resources in Healthcare: Managing for Success, Fifth Edition

Carla Jackie Sampson, PhD, FACHE, is a clinical associate professor of healthcare management and public service at the New York University (NYU) Robert F. Wagner Graduate School of Public Service. She is the director of NYU’s online MHA program and residential MPA program in health policy and management. Her research interests include healthcare workforce policy, the impact of structural racism on the social determinants of health, and anchor mission strategy development. Dr. Sampson served as the vice president for the Commission on the Accreditation of Healthcare Management Education, where Bruce J. Fried, PhD, is associate professor in the Department of Health Policy and Management at the University of North Carolina (UNC) at Chapel Hill. His research and teaching span the areas of human resources management, quality improvement, the healthcare workforce, international and comparative health systems, and globalization and health. Dr. Fried has coauthored several books, including Fundamentals of Human Resources in Healthcare and World Health Systems: Challenges and Perspectives. Before joining UNC, he served on the faculty of medicine at the University of Toronto. Dr. Fried recei