The Operating Manual: How to Bring Out the Best in Others--And Have Them Bring Out the Best in You

Your happiness and your success depend on your working relationships

The people you manage. How well you work with your boss. The way collaboration happens with colleagues and peers. How you connect with important prospects and key clients.

But the hard truth is this: most of us leave the health and fate of these relationships to chance.

We say ＂Hi,＂ exchange pleasantries ... and hope for the best.

But every relationship becomes suboptimal at some point, whether it’s a good one that goes off the rails or one that was poor from the start.

Mostly we are resigned to the fact that this is what happens: relationships always get a little broken, or a little stale, or a little worse. C’est la vie, c’est la guerre. Carry on.

But it doesn’t have to be like this.

Every working relationship can be better.

This book shows you how to build the best possible relationship.

One conversation. Five questions. Detailed guidance on how to prepare and set the relationship up for success. Key insights on how to maintain the relationship so that it will continue to thrive.

Michael Bungay Stanier has a gift for distilling big, complex ideas into practical, accessible knowledge for everyday people that helps them be a force for good.

His books have sold over a million copies, with The Coaching Habit topping the Wall Street Journal bestseller list. MBS has been featured on the blogs and social media platforms of thought leaders including Seth Godin, Tim Ferriss, and Brené Brown, and has appeared on ABC, BBC, CBC, Ted.com, and innumerable podcasts--as well as in notable publications including the Harvard Business Review, Forbes, Inc., and Fast Company.

MBS is the founder of Box of Crayons, a learning and development company, that helps organizations move from advice-driven action to curiosity-led transformation. They have trained more than half a million people for clients including Microsoft, Salesforce, TELUS and Gucci.

Before establishing Box of Crayons, MBS’s accomplishments included publishing an academic article on James Joyce and a Harlequin-esque short story; playing small roles in helping invent Pizza Hut’s Stuffed Crust pizza and creating ＂one of the worst single-malt whiskies in existence＂; and spending 20 minutes writing what has remained GlaxoSmithKline’s global vision for more than 20 years.

A former Rhodes Scholar, MBS is an Australian who now lives in Toronto, Canada.

You can join others committed to being a force for change at MBS.works