Emotional Intelligence for Leadership Effectiveness: Management Opportunities and Challenges During Times of Crisis

This new volume provides a broad yet in-depth examination of the workplace challenges faced due to COVID-19 through the lens of emotional intelligence and the roles of leadership. Offering multiple perspectives--theoretical, philosophical, qualitative, and quantitative, this volume brings together many voices from leadership experts on how to effectively apply emotional intelligence principles and strategies to navigate the mental and psychological challenges facing the workforce as well as those in management roles.

The book covers:

• How to use emotional intelligence as a tool to manage conflict, emotions, and behavior during crisis
• How to adapt--and even thrive--in the ＂new normal＂
• How to gauge and enhance emotional resilience of leadership and the workforce
• How to practice ethical leadership in crisis management
• How to use mediative fuzzy logic to deal with inconsistent information, providing a solution when contradiction exists
• How to encourage self-care approaches during the pandemic COVID-19
• How to build a supportive organizational culture that helps to promote encouragement, strong team connections, continuous education, and investments in staff development

The thoughtful and creative studies and solutions presented here will be of immense value to those in leadership roles in all kinds of workplaces. It will be valuable for human resource and organizational behavior management professionals, government policymakers, educators, and many others.

Mubashir Majid Baba, PhD, is presently a faculty member in the Department of Management Studies, North Campus, at the University of Kashmir, Jammu and Kashmir, India. He previously worked as Assistant Professor in the Department of Humanities, Social Sciences and Management, NIT Srinagar, and Assistant Professor in the Department of Management Studies, Cluster University of Srinagar (Jammu and Kashmir). Dr. Baba has two books to his credit and has published papers in journals of national and international (Scopus/SSCI indexed) journals and has presented papers at national and international conferences. He has also attended many workshops, seminars, and conferences. He has remained associated with the Indian Institute of Management, Lucknow (IIML) as a Project Fellow. He was selected for a prestigious Stipendium Hungaricum Scholarship in 2015 by the Tempus Public Foundation and University Grants Commission (UGC) for the PhD program at the University of Kosovar (a doctoral school for management and organization science), Hungary. Dr. Baba is a columnist for various newspapers, focusing on education. His areas of interest include organizational behavior, human resource management, leadership, and emotional intelligence. Dr. Baba holds a PhD in Management from the University of Kashmir and a master

Chitra Krishnan, PhD, is Assistant Professor of Human Resource Management and Behavioral Science at Amity International Business School, Amity University, Noida, India. She has done several international assignments and also worked with the Ministry of Manpower, Oman. Before her academic career, she has worked in industry in various positions of responsibility. In her academic career over 15 years, she has been actively involved in rigorous academic pursuits in the field of higher professional education to enhance skill sets that promote holistic development of learners. She has to her credit a number of books, book chapters, case studies and research papers published in reputed national and international journals. Dr. Krishnan has participated at many professional conferences as well. She has been empaneled as a member of review committees for conferences and journals, and she also serves as editor of an annual international refereed journal. Her area of interest includes human resource management, organizational behavior, talent management, diversity management, employee satisfaction, and knowledge management.

Fatma Nasser Al-Harthy, PhD, is working at the University of Technology and Applied Science (UTAS), IBRA, Oman, as Assistant Dean for Students’ Affairs. Her research interests are mainly in field of leadership, management, women’s studies, accounting and finance, and entrepreneurship and innovation. She has supervised research at The Research Council, Oman, under the Faculty Mentored Undergraduate Research Award Program. Dr. Fatma is a member of several research programs in Oman, such as the Directorate General of Health in Sharqia Region Committee and the HR Research Agenda of technical education, Oman. Dr. Fatma has published various papers in Scopus journals as well as in proceedings of international conferences. She has held several workshops regarding how to write a good literature review for UTAS business students and delivered workshops on leadership to other higher educational institutions in Oman. She was awarded her PhD from the University Sains Malaysia (USM) and her MBA from Victoria University, Australia.