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有 1 項符合
LEAN SERVICE: A Practical Guide for SME Owner / Managers的圖書 |
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LEAN SERVICE: A Practical Guide for SME Owner / Managers 作者：Richard Keegan,Eddie O'Kelly 出版社：Oak Tree Press 出版日期：2015-06-01 語言：英文 |
| 圖書選購 |
| 型式 | 價格 | 供應商 | 所屬目錄 | 電子書 |
$ 0 |
 樂天KOBO |
企業家精神與小型企業 |
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Lean is about VALUE ... the creation, delivery and retention of value.
In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as ‘value’, not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants.
To understand how Lean concepts can be applied to a service business, you need to know a little about Lean Principles, Lean Rules, Lean Questions and Lean Tools. Read on …
LEAN SERVICE includes case studies showing how Lean Service has been applied in companies as diverse as Deutsche Post DHL, DirectSki.com, Grant Thornton, Irish Rail, Musgrave Group, Openet, Parker Advertising and Thornton Partners.
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