Felicity Dwyer is an experienced facilitator, trainer, coach and consultant. She helps individuals and teams to connect and communicate, so that people feel heard and understood. Her style is warm, engaging and inclusive. Felicity’s clients include national and local charities, public sector organisations and small businesses. Felicity has over 20 years’ experience in facilitating personal and professional development for individuals and groups, and coaching people through professional transitions. She is a lead trainer on both CMI and ILM Leadership and Management qualifications and delivers workshops on communication skills topics including assertiveness, handling difficult conversations and dealing with change. Felicity is also a group and area leader for the Fabulous Networking micro-business community. She is a Member of the Association for Coaching and the Chartered Management Institute, and a Fellow of the RSA. A regular blogger, Felicity has contributed to publications including The Metro Online, Happiful Magazine, Yahoo Finance and CEO Magazine. She has authored and co-authored good practice guides include Learning to Lead and The Leadership Labyrinth, published by the Third Sector Leadership Centre. She is a sought-after speaker who has presented at conferences and seminars including the Association of Voluntary Service Managers, The Museums Association, Forum Events and numerous business networks. Felicity is a certified Clean Language Facilitator, Time to Think Facilitator and Nia movement White Belt teacher. She also holds certifications in coaching skills, person-centred counselling, and the neuroscience of change. Felicity’s own lifelong commitment to personal development has encompassed many transformative practices including conscious dance and symbolic modelling. The practices that she uses in her personal life and shares through her workshops and coaching are evidence based, creative and effective, and she teaches them in a practical and accessible way.