Building and Improving Health Literacy in the ’New Normal’ of Health Care: Frameworks and Actions

Research shows that low health literacy (HL) is linked to poorer mental and physical health, increased health inequalities and less cost-effective health care systems. HL results in Europe indicate that almost 50% of the respondents in eight member states of the European Union displayed limited HL. Reasons for this range from demographic to socioeconomic, health-related and economic relationships that need to be explored to understand why policymakers and health care managers should care about health literacy.

Building and Improving Health Literacy in the ’New Normal’ of Health Care explores how health literacy is assessed and measured, both systematically in scientific studies as well as ＂ad hoc＂ by medical professionals. The latter shapes how medical staff interacts with patients and therefore is a crucial aspect of patients’ understanding. Exemplary data of health literacy results are explained, with a focus on where to obtain health information and how it is communicated, leading on to a discussion exploring how innovations can remedy these potential problems.

Building and Improving Health Literacy in the ’New Normal’ of Health Care identifies desirable paths of action to improve health literacy amongst patients, focusing on new technologies that could facilitate reducing health disparities. It is an essential read for policymakers and health care managers.

Federico Lega is Full Professor of Health Policy, Management and Economics at Milan University and Director of the Research Centre in Health Administration (HEAD). Federico is also Affiliate Professor at SDA Bocconi School of Management and Adjunct Professor of the Department of Health Services Administration at the University of Alabama at Birmingham, USA.

Pia Kreutzer is a Master of Science in Economics and Management of Innovation and Technology, Bocconi University, Italy. She is currently studying for her PhD in Human Medicine at Medical University of Vienna, Austria, and working as a Research Assistant.