The Glass Consumer: Life in a Surveillance Society

We are all ’glass consumers’. Organisations know so much about us, they can almost see through us. Governments and businesses collect and process our personal information on a massive scale. Everything we do, and everywhere we go, leaves a trail. But is this in our interests? The glass consumer appraises this relentless scrutiny of consumers’ lives. It reviews what is known about how personal information is used and examines the benefits and risks to consumers. The book takes the debate beyond privacy issues, arguing that we are living in a world in which - more than ever before - our personal information defines our opportunities in life. This book is essential reading for anyone concerned with the future of information use, data protection and privacy. It will also appeal more widely to those with an interest in technology and society, social policy, consumption, marketing and business studies.

Susanne Lace, Senior Policy Officer, National Consumer Council