Keeping Customers: and Getting Their Friends Too!

Dorothy Tuma is passionate about excellence in serving customers. An enterprise development and international trade consultant, she is also the Founder of the Women’s Center for Job Creation, where she helps women micro-entrepreneurs grow their businesses. She is Vice Chairperson Emeritus of Uganda Women Entrepreneurs Association Ltd. and chairs the East African Women in Business Platform. Prior to her development work, Ms. Tuma was a brand manager with Avery Dennison Corporation USA. She has a Bachelor of Science (Economics) degree from Makerere University Kampala, a Master of Business Administration from the Anderson School at the University of California, Los Angeles and a Master of Public Administration from the Harvard Kennedy School.