Invitations to Tender for Facility Management Services: Process Mapping, Service Specifications and Innovative Scenarios

Cinzia Talamo is full professor of Building and Architecture Technology at Politecnico di Milano, Italy. Her research interests focus on building information modeling, urban facility management, building maintenance and knowledge management of built assets. In 2015 she co-authored the Springer book ＂Knowledge Management and Information Tools for Building Maintenance and Facility Management＂ (ISBN 978-3-319-23957-6).