Understanding Knowledge-Intensive Business Services: Identification, Systematization, and Characterization of Knowledge Flows

1. Knowledge and Knowledge Management.- 2. Knowledge Transfer and Knowledge Flows.- 3. Knowledge-Intensive Business Services.- 4. KIBS Companies and Their Importance for Economy and Innovation.- 5. Knowledge Flows in KIBS Companies: Theoretical Framework and Study Description.- 6. Knowledge and Its Flows in the Light of Empirical Research.- 7. Discussion of the Research Results and Conclusions.

Malgorzata Zieba is an Associate Professor of Management at Gdańsk University of Technology, Poland. She has been a research fellow within the Dekaban Liddle Fellowship Sheme at the University of Glasgow in 2012 and 2019. She has been a visiting lecturer at universities in Italy, Germany, Lithuania and Spain. She is the Vice-President and Board Member of the International Association for Knowledge Management (IAKM), and is a member of several conference committees, e.g.: European Conference on Knowledge Management, European Conference on Intellectual Capital, or International Conference on Intellectual Capital, Knowledge Management & Organisational Learning. She is the author of many publications, for example in Journal of Knowledge Management, Journal of Cleaner Production, Knowledge Management Research & Practice or Journal of Business Research. Her research interests focus on knowledge management, knowledge-intensive business services (KIBS), innovation management, and the development of knowledge-based economy.