The Art of Benchmarking: An Analytical Guide to Methods and Applications for It Management

Chapter 1. Terms and definitions.- Chapter 2. Mathematical foundations.- Chapter 3. Benchmarking methods.- Chapter 4. Objects of benchmarking.- Chapter 5. Established benchmarking approaches.- Chapter 6. The benchmarking process.

Martin Kütz is an expert in IT performance management. From 2009 to 2018, he was a professor for Business Information Management at Anhalt University of Applied Sciences (Germany).