Improving Consistency in Performance Measurement System Design: The Case of the Colombian Public Schools

This book analyzes behavioral distortions in public schools and delineates outcome-based performance measurement systems that can prevent and mitigate them. An instrumental view of dynamic performance management (DPM) is used to support the endeavor by identifying how performance drivers affect end results of outcome and output, how end results affect strategic resources, and how strategic resources and benchmarks define the dynamics of performance drivers. This approach is also used to promote a shift from an output-oriented to an outcome-oriented view in performance management, with the aim of achieving sustainable results in the long term. The book also includes a comprehensive literature review at the end of each chapter, intended to strengthen readers’ knowledge and encourage further research.

Given its scope, the book will appeal to graduate students in public management, researchers in performance management, system dynamics, and education, and decision-makers in public schools.

Robinson S. Salazar Rua is a researcher and policy analyst with several years of experience in the fields of System Dynamics and Performance Management. He is skilled in analyzing data, designing and implementing innovative strategies through modeling and simulation techniques, and has worked on projects ranging from public education to healthcare. He is also experienced in participatory systems modeling to promote conflict resolution and foster strategic dialogues. Robinson received his Bachelor’s degree from the National University of Colombia, a Master’s degree in system dynamics from the University of Bergen (Norway), an MBA from Radboud University (the Netherlands), and a Ph.D. in model-based public planning, policy design, and management from the University of Palermo (Italy). He currently works as a research associate at the Center for Community Health Integration, Case Western Reserve University (USA).