Innovative Priority Mechanisms in Service Operations: Theory and Applications

This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy.

This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry.

This is an open access book.

Shiliang Cui is a Provost’s Distinguished Associate Professor of operations and information management at the McDonough School of Business, Georgetown University, USA. His research focuses on studying customer behavior under service settings, product development, and supply chain strategies for companies.

Zhongbin Wang is an Associate Professor at the College of Management and Economics, Tianjin University, China. His research interests include stochastic modeling, consumer-driven service operations, and queueing theory, with applications to service systems.

Luyi Yang is an Assistant Professor of operations and information technology management at the University of California, Berkeley’s Haas School of Business, USA. His research interests include service operations, digital marketplaces, and sustainability. Prior to joining Berkeley Haas, he was an assistant professor of operations management and business analytics at Johns Hopkins University’s Carey Business School, USA.