1 Work-out: holistic active management of NPL.- 2 The bad bank and the good banking.- 3 The work-out value chain: permutations and clusters.- 4 The work-out unit: captive - deceptive.- 5 Developing a credit work out "alpha platform".- 6 Developing an holistic and active credit work out unit .- 7 Managing competitively NPL portfolios and third party servicers.- 8 The WHAM of a troubled corporate loans portfolio.- 9 The WHAM of a real estate loans portfolio.- 10 The WHAM of a troubled leasing equipment portfolio.- 11 Working it out: from value recovery to value creation.