Operational Excellence: A Concise Guide to Basic Concepts and Their Application

Introduction.- Assurance of Supply (AOS).- Cost of Goods (COGs).- Decision Support Systems (DSS).- Drum, Buffer, Rope and Days of Inventory (DOI) Control.- Emails (the LEAN Version).- Empowerment.- Enterprise Resource Planning (ERP).-Failure Mode and Effect Analysis (FMEA).- Gross Margin (GM).- Hiring Practices for Operations.- Human Resources (HR).- Innovation in the Operations.- Interfaces and Their Improvement in Operations.- Just in Time (JIT).- Kan Ban.- Key Performances Indicators (KPI).- LEAN Operations.- Leadership in the Operations.- Meetings and LEAN Decision Making.- Manufacturing Overhead (MOH) and Departmental Expense Control.- Manufacturing Excellence in Daily Life.- New Product Introduction (NPI).- One on One Meeting.- Personal Development.- People Motivation, Productivity and Satisfaction.- Quality.- Return on Investment (ROI) Calculations and CAPEX Decisions.- Safety.- Supply Chain and Win-Win Relations with the Suppliers.- Services and Customer Assurance.- Team Work and its Development.- Theory of Constraint (TOC).- Variability - Managing the Variability in Operations.- Voice of the Employee.- Yield, Improvement and Sustaining High Yield.- Where, When and How We Can Apply the Operational Excellence Concise Guide Methods?.

Gilad Issar has 33 years of experience in diverse industrial operations, from Bio technology, semiconductor to chemistry and Digital printing. Through the years Mr. Issar drove operations for excellence in supply chain, engineering, manufacturing, services, planning and the overall operations performance.

Liat Ramati Navon has 16 years of experience of leading excellence in organizations as human resource manager, consultant and instructor at the Tel Aviv University.