Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture

Strategic Alignment.- Delivering Business Strategy Through Process Management.- Management of Process Excellence.- Process Capital as Strategic Success Factor: The Lufthansa Example.- Process Classification Frameworks.- Taxonomy of Business Process Management Approaches.- Process Performance Management.- Business Process Analytics.- Managing Regulatory Compliance in Business Processes.- Prioritizing Process Improvement: An Example from the Australian Financial Services Sector.- Governance.- Business Process Governance.- Business Process Management Governance.- The Process of Business Process Management.- The Service Portfolio of a BPM Center of Excellence.- BPM Center of Excellence: The Case of a Brazilian Company.- Business Process Standardization.- BPO through the BPM Lens: A Case Study.- Toward a Global Process Management System: The ThyssenKrupp Presta Case.- Business Process Maturity in Public Administrations.- People and Culture.- Expertise in Business Process Management.- Business Process Management Curriculum.- Dealing with Human-Driven Processes.- Knowledge Engineering in Business Process Management.- Cultural Change in Process Management.- Managing Creativity-intensive Processes: Learning from Film and Visual Effects Production.- Global Processes and Data: The Culture Journey at Hilti Corporation.- An Organizational Approach to BPM: The Experience of an Australian Transport Provider.