The impact of BPM on the economic and financial performance of institutions

Worldwide, BPM (Business Process Management) is used as a method to diagnose deviations and identify opportunities to improve processes, with the aim of increasing tangible and intangible quality, making operations more profitable, reducing costs/expenses and consequently maximising profitability. This study aims to analyse and discuss the correlation between BPM and the economic and financial performance of a company in the insurance market. This study is based on documentary and theoretical research relating to process management and its correlation with costs and expenses and was developed from a case study of a specific company and its results can be applied to similar companies. Applied in nature and with a combined approach, quantifiable data was used with regard to process time and costs, as well as qualitative data from documentary data collection, of an exploratory-descriptive nature in which the researcher developed familiarity with the environment and phenomenon, allowing for more precise research, clarifying the concepts obtained after documentary and bibliographical research on the subject.