The Mechanics of Residents’ Satisfaction on Infrastructure Service

The purpose of this study is to identify Ajman residents’ satisfaction on infrastructure. The proposed measurement for Ajman Residents’ Satisfaction were tested using data collected from the three areas of Ajman: Ajman City, Masfout, and Manama. A total of 95,531 households are living in the emirate of Ajman, out of this 1014 household responses were collected. About 49% were United Arab Emirates nationals and 51% were foreign nationals, both, are permanently residing in the Emirate of Ajman and has prior experience in utilizing the infrastructure in the emirate. Data were analyzed using the Statistical Package for the Social Sciences (SPSS) version 22 and AMOS version 22. In overall, 89% of Ajman residents were satisfied with infrastructure. Accessibility dimension has the highest proportion of satisfaction among residents, with about 92%, While the reliability dimension is the opposite with about 86%. The findings of this study is expected to support concerned decision-makers in improving infrastructures within the emirate of Ajman.