辦公室英語會話必勝課：職場溝通即戰力（20K）

Part 1 Learning About Your Job　認識工作

Unit 1 Arriving at a New Job　新人報到
Unit 2 Welcoming and Introducing the Newcomer　歡迎與介紹新人
Unit 3 Meeting Your New Boss or Supervisor　會見老闆或上司
Unit 4 Learning About Your Office　認識辦公室環境
Unit 5 Learning About Locations Near Your Office　認識公司週遭環境
Unit 6 Learning About Your Company's Organization　認識公司組織
Unit 7 Asking/Answering Questions About Your Duties at Work　詢問與說明職務

Part 2 Communication in the Office　公司內部溝通

Unit 8 Greetings and Small Talk in the Office　辦公室的基本問候語
Unit 9 Telephone Etiquette　電話禮儀
Unit 10 Taking Messages　記錄留言
Unit 11 Taking a Day Off　請假
Unit 12 Explaining Reasons for Being Late　說明遲到原因
Unit 13 Email Correspondence Within the Company　公司內部的電子郵件
Unit 14 Setting up a Meeting　會議準備事項
Unit 15 Applying for Stationery　申請文具
Unit 16 Making Requests Related to Your Work and Asking for Permission　提出公務申請並請求批准

Part 3 Using Office Appliances　硬體設備的使用

Unit 17 Using a Fax Machine　使用傳真機
Unit 18 Using a Copy Machine　使用影印機
Unit 19 Basic Computer Functions　電腦的基本功能
Unit 20 FTP and Networks Inside the Company　內部網路與資源共享
Unit 21 Using the Internet　使用網路
Unit 22 Using Instant Messengers for Correspondence　使用通訊軟體
Unit 23 Using a Printer　使用印表機
Unit 24 Using Email　使用電子郵件
Unit 25 Viruses and Troubleshooting　電腦中毒與疑難排解

Part 4 Discussions, Meetings, and Proposals　工作事務

Unit 26 Making Proposals　提議
Unit 27 Conducting a Meeting　進行會議
Unit 28 Discussing Marketing Strategies　討論行銷策略
Unit 29 Proposing a New Project　提出新企畫
Unit 30 Presenting a New Product　介紹新產品
Unit 31 Discussing Solutions to a Problem　討論問題的解決方案
Unit 32 Discussing a Mistake　討論工作疏失
Unit 33 Accepting Criticism and Taking Responsibility　接受批評與承擔責任
Unit 34 Distribution of Work and Responsibilities　責任歸屬與工作分配
Unit 35 Feeling Overworked and Making Complaints　工作過量與抱怨
Unit 36 Working Overtime　加班

Part 5 Outside Correspondences and Contacts　對外的聯絡

Unit 37 Contacting by Email　以電子郵件聯絡
Unit 38 Contacting by Fax　以傳真聯絡
Unit 39 Making Appointments with Customers on the Phone　以電話與客戶預約會面
Unit 40 A Lunch Meeting with Customers　與客戶的餐會
Unit 41 Introducing and Promoting Your Products　介紹與推薦公司產品
Unit 42 Describing and Comparing Products　說明與比較產品
Unit 43 Price Negotiations with Customers　與客戶議價
Unit 44 Making Purchases and Comparing Prices　採購產品與比價
Unit 45 Accepting and Shipping Orders　接單與送貨
Unit 46 Making a Deal with a Customer　與客戶達成協議
Unit 47 Discussing Contract Terms　討論合約條款
Unit 48 Signing an Official Contract　簽署正式合約
Unit 49 Dealing with Customer Complaints　處理客訴

Part 6 Personnel Matters　人事相關事宜

Unit 50 Interviewing a Job Applicant　面試應徵者
Unit 51 Explaining the Benefits of the Company　說明公司福利
Unit 52 Negotiating the Salary　交涉薪資
Unit 53 Hiring a New Employee　聘用新員工
Unit 54 Tax Issues　稅務事宜
Unit 55 Insurance Issues　保險事宜
Unit 56 A Promotion　升遷
Unit 57 A Change in Personnel　人事異動
Unit 58 Resignation　辭職

Part 7 Socializing and Travel　社交與旅遊

Unit 59 A Lunch Gathering Between Colleagues　同事間的聚餐
Unit 60 Year-end Bonuses　年終獎金
Unit 61 Staff Outings　員工旅遊
Unit 62 Arranging a Business Trip　安排出差
Unit 63 Booking a Hotel Room　訂房
Unit 64 Confirming Flights and Booking Air Tickets　確認班機與訂機票
Unit 65 Renting a Car or Taking Public Transportation　租車或搭乘大眾運輸工具

聽力內容＋中譯

Part 1 Learning About Your Job　認識工作

Unit 1 Arriving at a New Job　新人報到
Unit 2 Welcoming and Introducing the Newcomer　歡迎與介紹新人
Unit 3 Meeting Your New Boss or Supervisor　會見老闆或上司
Unit 4 Learning About Your Office　認識辦公室環境
Unit 5 Learning About Locations Near Your Office　認識公司週遭環境
Unit 6 Learning About Your Company's Organization　認識公司組織
Unit 7 Asking/Answering Questions About Your Duties at Work　詢問與說明職務

Part 2 Communication in the Of...