Chapter 1 Introduction to Business English 商用英文緒論 p. 15
Chapter 2 Letter Formats 書信格式 p. 25
Chapter 3 The Seven C''s in Writing English Business Letters 商用英文七個C p. 51
Chapter 4 Looking for Customers 尋找客戶 p. 61
Chapter 5 Trade Proposal 招攬生意 p. 75
Chapter 6 Credit Enquiries and Replies 徵信調查 p. 87
Chapter 7 Agreement on General Terms and Conditions of Business 交易條件及一般條款 p. 99
Chapter 8 Terms and Conditions 條款及條件 p. 109
Chapter 9 Trade Enquiry and Reply to Enquiry 詢問函及回函 p. 123
Chapter 10 Offer and Acceptance 報價及接受 p. 143
Chapter 11 Sales Promotion and Follow-up 促銷及追蹤 p. 165
Chapter 12 Orders and Reply to Orders 訂單及回覆 p. 177
Chapter 13 Sales Contract 銷售契約 p. 203
Chapter 14 Letter of Credit Transaction 信用狀交易 p. 213
Chapter 15 Marine Cargo Insurance 海上貨物保險 p. 243
Chapter 16 Ocean Transportation 海運運輸 p. 255
Chapter 17 Shipping Documents 貨運單據 p. 267
Chapter 18 Bill of Exchange 匯票 p. 287
Chapter 19 Collection and Payment 託收、討債及付款 p. 295
Chapter 20 Claims and Adjustments 索賠及調整 p. 315
Chapter 21 Regaining Lost Customers 挽回顧客 p. 341
Chapter 22 Establishment of Agency Ship 建立代理關係 p. 349
Chapter 23 Circular Letters 通函 p. 363
Chapter 24 Position Vacant and Position Wanted 求才及求職 p. 375
Chapter 25 Social Letters in Business 商業社交信 p. 405
Chapter 26 E-mail 電子郵件 p. 427
索引 INDEX p. 445
附錄一 世界時刻對照表 p. 457
附錄二 世界國碼及重要城市區碼 p. 458
附錄三 常用商業縮寫字 p. 469
附錄四 我國所得稅協定一覽表(全面性協定) p. 482
附錄五 我國所得稅協定一覽表單項/海空運輸協定 p. 484
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