Chapter 1 登記住宿
Unit 1: How may I assist you?
(我能為你服務嗎?)
Unit 2: I have a reservation for a double.
(我預訂了一間雙人房。)
Unit 3: Do you have any rooms available?
(你們沒有空房間?)
Unit 4: Are there other hotels in the area?
(這附近還有其他的飯店嗎?)
Unit 5: I need to make a reservation.
(我需要預訂一個房間。)
Chapter 2 接待客人
Unit 1: Tell me about the room services.
(告訴我客房服務的情形吧。)
Unit 2: How do I make an international call?
(我怎樣打國際電話?)
Unit 3: When is the complimentary breakfast served?
(免費早餐是在什麼時候供應?)
Unit 4: What is the precious goods policy of the hotel?
(飯店對貴重物品有什麼規定?)
Unit 5: I have locked myself out of my room.
(我把自己鎖在房間外面。)
Chapter 3 詢問處
Unit 1: Could you please tell me about the room service?
(你可以告訴我有關房間的服務嗎?)
Unit 2: Do you sponsor any tour agencies?
(你們有特約旅行社嗎?)
Unit 3: I am expecting a package today.
(我今天在等一個包裹。)
Unit 4: Does the hotel offer any special programs?
(我可以享受飯店的什麼招待?)
Unit 5: What programs are available on the TV?
(電視有什麼節目可看?)
Unit 6: I need transportation to downtown.
(我需要交通工具到巿區去。)
Chapter4 服務員英語
Unit 1: Do you have any luggage?
(你有行李嗎?)
Unit 2: May I take your bags to your room?
(我可以把行李拿到你的房間嗎?)
Unit 3: This is your room, 206.
(這是你的206號房。)
Chapter 5 客房英語
Unit 1: I have the meal you ordered.
(我送你點的菜來。)
Unit 2: I need the suit dry cleaned.
(我這件西裝需要乾洗。)
Unit 3: I need a wake up call for 6:00 a.m.
(早上六點請叫醒我。)
Unit 4: Maid service!
(我來清潔房間!)
Unit 5: Front Desk!
(這裏是櫃台。)
Chapter 6 安排交通
Unit 1: I need a cab at the Hilton hotel.
(我在希爾頓飯店,需要一部計程車。)
Unit 2: Can you please get me a taxi?
(請你幫我叫部計程車。)
Unit 3: I need to rent a car.
(我需要租車。)
Chapter 7 餐廳英語
Unit 1: We would like a table for four.
(我們要一張四人座的桌子。)
Unit 2: Are you ready to order?
(你們準備好點菜了嗎?)
Unit 3: Is there anything else you need?
(你要其他什麼東西嗎?)
Unit 4: There is an error on my check.
(我的帳單有錯誤。)
Chapter 8 酒吧
Unit 1: Ready to order?
(可以點菜了嗎?)
Unit 2: We are meeting friends here.
(我們要在這裏會見朋友。)
Chapter 9 飯店電話英語
Unit 1: This is Mr. Lin in room 345.
(我是345號房間的林先生。)
Unit 2: I am calling to schedule a meeting.
(我打電話來安排一個會議。)
Unit 3: I would like information about your tours.
(我要你們旅行團的資料。)
Unit 4: I need to reschedule my flight.
(我要改班機時間。)
Chapter 10 投宿意外英語
Unit 1: Someone has broken into my room!
(有人闖進我的房間。)
Unit 2: What was stolen?
(什麼東西被偷?)
Chapter 11 飯店通信英語
Unit 1: We have a fax for you.
(我們有給你的傳真。)
Unit 2: I need to send a fax.
(我要傳真文件。)
Chapter 12 結帳退房
Unit 1: I need to check out of room 451.
(我要結帳退451號房。)
附錄 餐點英語