Organizational Citizenship Behaviour in Human Service Organizations: Going Beyond the Call of Duty at the Workplace

This book is about organizational citizenship behaviour in human service organizations. Organizational citizenship behavior is a relatively new construct that has generated interest not only among the researchers but also policy makers, and it is considered to be a strong predictor of organizational effectiveness. One of the main objectives of this book is to explain organizational citizenship behaviour from a psychometric viewpoint, in context of human service organizations. Considering the recommendations put forth by various authors of books written on organizational citizenship behaviour, there is an urgent need for a book that explains organizational citizenship behaviour from the perspective of human service organizations. It is hoped that the book will serve as a foundational resource for researchers working for the welfare of human service organizations, especially those functioning in the Asian region.

Dr. Mohd. Muzamil is an Assistant Professor at the Department of Psychology, University of Kashmir, J&K, India, specializing in organizational behaviour, human resource management, biopsychology, psychometrics, and Data Science. Dr. Muzamil has held significant project management & implementation roles, such as departmental coordinator for the Spoken Tutorial Project-IIT Bombay, a national initiative promoting open-source software use in India. He also serves as Principal Investigator for an ICSSR-sponsored project on delinquency proneness among tribal children and as course coordinator for the SWAYAM MOOC on ＂Effective Decision Making.＂

Professor Shawkat Ahmad Shah is serving as a Professor at the Department of Psychology, University of Kashmir. He has held several key administrative positions at the University of Kashmir, including Chief Proctor, Director of the Directorate of Physical Education and Sports, and Director of the Centre for Distance and Online Education. Further, Prof. Shah has been associated with numerous national and international research projects. Notably, he served as CO-PI for the project ＂ Kashmir Mental Health Survey＂ conducted by Médecins Sans Frontières (MSF) and has worked on various projects sponsored by the Indian Council of Social Science Research (ICSSR), New Delhi. Currently he is also serving as a Principal Investigator for the consortium based Project ＂Digital Transformation for Neuro-Diversity Inclusion in Africa and Asia (AAN-DI)＂ sponsored by European Commission.