Redesigning Healthcare: How Co-Design Partnerships Transform and Disrupt the Health System

This is an open access book.

How Designers are Transforming Healthcare is a bold manifesto for change, demonstrating the value of a strategic design-led approach. Drawing on a rich array of real-world projects, this book illustrates how designers, in collaboration with clinicians and consumers, are co-creating transformative change across healthcare environments, products, services, and systems.

In a fascinating multi-voice conversation, this book outlines how design methods and mindsets, including co-design, prototyping, design and futures thinking, facilitates creative problem-solving. The ideas, tools, and challenges in How Designers are Transforming Healthcare make it a vital text - a doer’s guide - for designers, clinicians, academics, consumers, and policymakers seeking innovative strategies for engagement, innovation and improvement in healthcare.

PROFESSOR EVONNE MILLER QUT Design Lab, School of Design Faculty of Creative Industries, Education & Social Justice, Queensland University of Technology

Evonne is Professor of Design Psychology at Queensland University of Technology and Director of the QUT Design Lab. Co-Director of the HEAL (Healthcare Excellence AcceLerator) initiative, her research centres on design for health, drawing on participatory co-design, arts-based and knowledge translation approaches to understand, communicate, improve and re-design the experience of healthcare. She is the author, co-author, or editor of 4 books, exploring how we can create places that foster both planetary and human health.

DR SATYAN CHARI

Healthcare Improvement Unit, Clinical Excellence Queensland.

Dr Satyan Chari is Co-Director of the HEAL (Healthcare Excellence AcceLerator) initiative. Satyan leads engagement within Queensland Health’s Clinical Excellence Queensland (CEQ) team and the wider health system. Clinically trained in occupational therapy and with a PhD in patient safety, Satyan has cross-disciplinary expertise in human factors engineering, participatory design, complexity science, and systems innovation. He advises globally on quality innovation programs.

DR ABBE WINTER

QUT Design Lab Faculty of Creative Industries, Education & Social Justice, Queensland University of Technology

Dr Abigail Winter is a results-driven writing specialist, collaborative mentor, and independent researcher, skilled in the analysis of words and data for user needs. Abbe is a researcher trainer, leader, and mentor, with over 20 years’ experience in quality assurance, and change and project management. While her PhD focused on what helps workers in higher education cope with large-scale organisational change, and she was part of the small team that created and developed the concept of academagogy (the scholarly leadership of learning), her more recent research has focussed upon professional identity, developing writing skills, and reflective practice.