國內計程車駕駛教育訓練僅於取得執業登記證前之8小時講習，其授課內容相當有限，在駕駛未充分了解營業特性、願景、專業知識與法律常識即投入職場，除了造成駕駛本身權益受損，亦難以確保乘客服務品質，不若國外計程車駕駛是專業且受尊重的職業。計程車執業門檻過低，致使進入、退出市場容易，亦為影響計程車市場穩定之主要因素。本研究為2年期計畫，主要目的係藉由計程車駕駛職前與在職教育訓練制度建立，提升駕駛專業素養，使其具備專業知識以確保駕駛執業能力，並促進計程車市場良性發展，避免導致營運市場不穩定。第1年期研究參考國外之管理經驗，引進新思維、新觀念、新制度，並考量國內計程車環境實際因素，藉由駕駛與管理者問卷調查分析後，歸納符合我國發展之計程車駕駛職前與在職教育訓練制度與配套措施，擬定後續推動計畫與法規修訂建議。此外亦藉由網路教育訓練平台之開發，提供駕駛終身學習管道，亦可為計程車駕駛教育訓練機構之e化參考。第2年期計畫內容延續第1年的制度研擬，並接續擴充e化教育訓練平台功能，以及完成教育訓練課程內容製作。為瞭解駕駛對新制度的接受程度以及辦理成效，分別辦理執業登記證考試前、考試後及在職教育訓練講習試辦與檢討，並將各界代表建議納入修正「計程車駕駛執業登記管理辦法」及相關要點之參考。最後，本研究具體建議未來計程車駕駛教育訓練推動方式，將為職前與在職教育訓練實施之參考依據。
A taxi driver is a professional and respected occupation in foreign countries. However, due to the ease of obtaining a license in the taxi industry, entering and withdrawing from this market becomes very easy in Taiwan. Before obtaining a registration certificate to work in this occupation, taxi drivers only get an eight-hour training lecture. The training content is limited and is of little benefit to the taxi drivers. Therefore, they don’t have enough professional knowledge or common law knowledge. As a result they don’t fully understand the characteristics and perspectives of this industry, which would lead to instability in this market. This research is a two-year project. The main goals are to provide taxi drivers with before-job and on-job training systems to promote professional ability and knowledge, and to encourage positive development in the taxi industry in order to avoid unstable circumstances in the broader market. Once taxi drivers enter this industry, they will have to regularly take on-job training, and learn and understand the relevant laws and changes in the traffic environment to avoid them. The training can strengthen the professional knowledge and enhance driving safety at the same time. In the first year, this study referred to foreign countries’ management experiences in order to introduce new thoughts, concepts and a new system. Based on questionnaires, an analysis of drivers and managers to come up with feasible training mechanisms was carried out. Moreover, the study has drawn up the follow-up action plans and revised relevant regulations. In addition, the study developed a web-based training system to provide taxi drivers with a lifetime learning mode or support e-learning for taxi driver training school. In the second year, the study had compiled the contents of training courses and enhanced several functions on web-based training system. In order to evaluate the effects of the taxi drivers training mechanisms, the study had handled a trial training program. Moreover, the achievement of this trial training program concluded explicitly suggestions to revise “Management Regulation on Registration of Certified Taxi Driver”. Finally, the study proposed the future action plan including manpower, material and financial resources. The proposed plans could be a basis for implementing before-job and on-job training plans.
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