1.Making a reservation-booking a room
2.Checking in
3.A charge of room
4.Visiting a lodger
5.Hotel service i-room service
6.Hotel service II – information inquiry
7.Hotel service III - morning call
8.Hotel service IV – money exchange
9.Hotel service V –postal service
10.Hotel service VI – valet service
11.Housekeeping
12.Maintenance
13.Loss of property
14.Dining I
15.Dining II
16.In the bar
17.Recreational facilities – health club & pool
18.Barber’s / beauty parlor
19.The gift shop
20.cking out