Chapter 1 Learning About Your Job 認識工作
Unit 1Arriving at a new job 新人報到
Unit 2Welcoming and introducing the newcomer 歡迎與介紹新人
Unit 3Meeting your new boss or supervisor 會見老闆∕上司
Unit 4Learning about your office 認識辦公室環境
Unit 5Learning about locations near your office 認識公司週遭環境
Unit 6Learning about your company’s organization 認識公司組織
Unit 7Asking/answering questions about your duties at work 職務詢問與說明
Chapter 2 Communication in the Office 公司內部連絡
Unit 8Greetings and small talk in the office 辦公室內的基本問候語
Unit 9Telephone etiquette 電話禮儀
Unit 10Taking messages 處理留言
Unit 11Taking a day off 請假
Unit 12Explaining reasons for being late 說明遲到原因
Unit 13Email correspondence within the company 對內電子郵件的連絡
Unit 14Setting up a meeting 會議準備事項
Unit 15Applying for stationery 申請文具
Unit 16Making requests related to your work and asking for permission 提出公務申請並請求批准
Chapter 3 Using Office Appliance硬體設備之使用
Unit 17Using a fax machine 傳真機的使用
Unit 18Using a copy machine 影印機的使用
Unit 19Basic computer functions 電腦的基本功能
Unit 20 Computer: FTP and networks inside the company 電腦：內部網路與資源共享
Unit 21Using the Internet 網路的使用
Unit 22Using instant messengers for correspondence通訊軟體的使用
Unit 23Using a Printer 印表機的使用
Unit 24Using Email 電子郵件的使用
Unit 25Viruses and Troubleshooting 電腦中毒與問題處理
Chapter 4 Discussions, Meetings, Proposals 工作事務
Unit 26Making proposals in a meeting 在會議中提出意見
Unit 27Running a meeting 主持會議
Unit 28Discussing marketing strategy (plan) 討論行銷策略
Unit 29Proposing a new project 提出企劃案
Unit 30Presenting a new product 介紹新產品
Unit 31Discussing solutions to a problem 討論問題的解決方案
Unit 32Discussing a mistake 討論工作疏失
Unit 33Accepting criticism and taking responsibility 面對批評與承擔責任
Unit 34Distribution of work and responsibilities 責任歸屬與工作分配
Unit 35Feeling overworked and making complaints 工作過量與抱怨
Unit 36Working overtime 加班
Chapter 5 Outside Correspondence and Contact 對外的連絡
Unit 37Contacting by email 電子郵件的往來
Unit 38Contacting by fax 傳真的往來
Unit 39Making appointments with customers on the phone以電話與客戶預約會面
Unit 40A lunch meeting with customers 與客戶的餐會
Unit 41Introducing and promoting your product’ 介紹與推薦公司產品
Unit 42Describing and comparing products 形容與比較產品
Unit 43Negotiating the price with customers與客戶議價
Unit 44Making purchases and comparing prices 採購產品與比價
Unit 45Accepting orders and shipping orders 接單與送貨
Unit 46Making a deal with a customer 與客戶達成協議
Unit 47Discussing contract terms 討論合約條件
Unit 48Signing an official contract 簽署正式合約
Unit 49Dealing with complaints from customers 處理客戶抱怨
Chapter 6 Personnel Matters 人事相關問題
Unit 50Interviewing a job applicant 面試應徵者
Unit 51Explaining the benefits of the company 說明公司福利
Unit 52Negotiating the salary 交涉薪資
Unit 53Hiring a new employee 聘用員工
Unit 54Tax issues 稅務事宜
Unit 55Insurance issues 保險事宜
Unit 56A promotion 升遷
Unit 57A change in personnel 人事異動
Unit 58Resignation 辭職
Chapter 7 Socializing and Travel 社交與旅遊
Unit 59A lunch gathering between colleagues 同事間的聚餐
Unit 60Year end bonus 年終獎金
Unit 61Staff outing 員工旅遊
Unit 62Arranging a business trip 出差安排
Unit 63Booking a hotel room 訂房
Unit 64Confirming flights and booking air tickets 確認班機與訂機票
Unit 65Renting a car or taking public transportation 租車或搭乘大眾運輸工具
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