Hospitality at Risk: Investigating the Impact of HR Strategies on Employee Retention

Hospitality at Risk: Investigating the Impact of HR Strategies on Employee Retention Why do talented employees leave-and what can be done to make them stay? In the fast-paced world of hospitality, where guest experience is everything, the sudden loss of trained staff can be devastating. Hospitality at Risk- by Kiran Mayi brings to light the underlying causes of employee exits in Hyderabad’s star-rated hotels and offers a clear, actionable roadmap for how to retain talent in one of India’s most dynamic service sectors. Drawing from rich, on-ground research across 3-star to 5-star deluxe hotels, the book explores how four major HR practices-Recruitment and Selection, Training and Development, Rewards and Recognition, and Work Practices-shape the decision-making of hotel employees. Why does one hotel build loyalty while another faces constant attrition? The answer lies not just in pay or perks, but in how people are trained, appreciated, and empowered in their daily roles. This book reveals eye-opening patterns and trends: employees often leave not because of better opportunities, but due to a lack of growth, recognition, or poor workplace culture. The findings challenge hotel leaders to go beyond surface-level fixes and adopt holistic, employee-centric approaches. With comparisons across different hotel categories, practical recommendations, and deep insights into workforce behavior, the author’s work is both timely and essential. As the hospitality industry rebuilds after the pandemic, retaining skilled staff is no longer optional-it is mission-critical. Whether you’re a hotelier, HR leader, student of hospitality, or someone passionate about organizational growth, this book will help you understand the real reasons people leave-and what you can do to make them stay. Because in hospitality, your people are your brand-and keeping them should be your top priority.