博客來A modern-day hero who works in the shadows and is not afraid to get his hands a little dirty, a little grease under his nails.
He does not fight crime, per se, like other superheroes, who are driven by personal tragedy to protect the innocent. Instead, he is driven by the need to improve his colleagues’ circumstances.
Sully battles dysfunction and legacy processes with a sixth sense when he joins Dominion, a mammoth global telecommunications empire, where he faces subjective processes to take down multiple impediments to help his team.
Join Sully, originally from Boston, on this journey as he uses his years of experience coupled with multiple past and present mentors’ lessons to work with a large team of 15 engineers, the worst in the division.
Sully inspires his coworkers to help him create an environment they want to come to every day and develop valuable product outcomes in flow, culminating in a team that emerges as a self-improving, high-performance unit, thanks to the Adaptability Scorecard(TM).
In only a few years’ time, the team becomes 30% more Productive, and one that achieves 80% Predictability in producing valuable customer outcomes for 18 months straight! They become the best team in the division, possibly of all time at Dominion!
About this book:
The Process Mechanic(TM), A Self-improving Team Story is a management and leadership novel based on real events, with fictional characters.
