Hotel and Hospitality English

　　適合程度：Pre-intermediate 科技大學英語課程
　　級數：CEF from A2-B1
　　配備：Audio MP3
　　連結測驗：TOEIC 350-550、GEPT初級-中級、BULATS

　　本書以情境進行餐旅英文學習，透過照片及多元情境，輕鬆營造生動有趣的上課氣氛，讓學生輕鬆了解餐旅英文、關鍵詞彙與句型，溝通無障礙。

　　每單元均有明確的學習目標、片語與文法或是該情境需要注意的文化禮儀，學習精準不失焦，迅速累積溝通能力與技巧。

　　每單元包含
　　1. 會話--以情節人物串連及情境，搭配圖片，學生迅速融入情境，幫助學習。
　　2. 關鍵片語、實用功能語詞—搭配情境，學習最適切的用語說法，並於文中以粗體字強調，方便學生記憶與學習。
　　3. 語言用法—列舉英式與美式英文文化及用法上的差異。
　　4. 練習—包含聽力、口語、書信練習，以情境引導方式，訓練學生思考及完成任務能力。

　　Learn through Photo Story 
　　Real-life situations & tasks

　　Welcome to the Metro Hotel. Here’s Sarah who works on reception, Simon who is head of Guest Services and David the bartender.

　　In the Hotel and Hospitality English you can follow the daily lives of the Metro Hotel staff. Listen to Sarah, Simon and David talking to guests and answering the phone, and learn the English you need to meet your own guests’ needs.

　　Listen to the conversations to learn to communicate with guests
　　Have fun with practice activities
　　Use the key phrases in your own work life

　　Full color book with 24 units and reference section including: keywords and phrases, pronunciation guide and model emails

Unit 1  Welcoming guests 接待顧客
Unit 2  Welcoming a guest with no reservation 接待無預約顧客
Unit 3  ‘Difficult’ guests 特別的顧客
Unit 4  Looking after guests(1) 關照顧客
Unit 5  Looking after guests(2) 關照顧客
Unit 6  Reservation inquiries 預約查詢
Unit 7  Reservation changes 預約變更
Unit 8  Phone calls to reception 電話接待
Unit 9  Communication problems 問題溝通
Unit10  Guest problems 客服解決
Unit11  At breakfast 早餐
Unit12  At the bar 酒吧
Unit13  Complaints from guests at the bar 酒吧客訴
Unit14  In the restaurant(1) 餐廳
Unit15  In the restaurant(2) 餐廳
Unit16  In the restaurant(3) 餐廳
Unit17  Housekeeping 客房清潔
Unit18  Housekeeping problems 客房清潔問題
Unit19  Room service 客房服務
Unit20  Guest services 客戶服務
Unit21  In the business 商務
Unit22  Recommendations for places to eat 用餐地點建議
Unit23  Checking out 退房
Unit24  Problems checking out 退房確認

Resource Bank   資源附錄
Key phrases page
Key words page
Grammar reference page
Model emails page
How do I say …?
On the phone page