M5 Water Utility Management, Third Edition

Increasing demands, changing technologies, uncertain costs, and aging systems complicate every utility manager’s role. M5 Water Utility Management was developed through the collaborative effort of leaders in the utility profession who have successfully met the challenges of managing a water utility. It is designed for both new and experienced managers who are looking to better understand all aspects of public utility management including:

Regulatory Issues

Utility Management Overview

Strategic Planning

Workforce Issues

Information Management

Infrastructure Management

Financial Management

Communication and Stakeholder Engagement

Environmental Health & Safety

The third edition has been updated to reflect significant learnings within the industry. It includes the latest information on an array of areas such as emergency preparedness, workforce strategies, customer health and safety, technology, and more.