Strategic Support Systems for Crisis Management: A Literature Review

Strategic Support Systems for Crisis Management presents a literature review of Strategic Decision Support Systems (SDSS). The chosen SDSS case study is COVID-19 crisis management and its impact on sectors such as health, education, and the economy. This monograph addresses the following questions: What are the different architectures of defined Strategic DSS and which SDSS is better to deal with each crisis?

The monograph begins by discussing a comprehensive methodology for the literature review and providing an overview of the study background. Section 4 is devoted to discussing the most important studies in SDSS technologies. SDSS models are presented in Section 5. Section 6 explores the application of generative AI, and specifically ChatGPT, in the context of COVID-19 pandemic decision support systems. Section 7 provides a brief discussion of the conducted surveys. Finally, Section 8 summarizes the monograph and provides some concluding remarks.