achieving organizational excellence: a quality management program for culturally diverse organizations

This book bridges two essential aspects of assessing and achieving business excellence in 21^st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other.

The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.

Dr Flevy Lasrado is assistant professor of quality management at University of Wollongong in Dubai UAE (UoWD). She carries extensive experience in implementing quality management systems and is a qualified EFQM assessor and lead auditor for ISO 9008:2014. She also serves an assessor for the Dubai Quality Award. She teaches quality management, business excellence and business process improvement courses to graduate students at UoWD. Dr Lasrado is a professional speaker at various forums including the British Council’s Global Higher Education Dialogues in Sri Lanka, the UK and the UAE, World Quality Congress, Leadership Congress in the UAE, OLC Forum and Ideas Arabia, UAE. In June 2014, she received the Leadership Quality Award from the World Quality Congress in Mumbai. Apart from quality management, her current research interests include green management, business excellence, innovation management and sustainable development.