advances in tourism, technology and systems: selected papers from icotts 2023, volume 2

This book features a collection of high-quality research papers presented at the International Conference on Tourism, Technology and Systems (ICOTTS 2023), held at Anáhuac University, Bacalar, Mexico, from 2 to 4 November 2023. The book is divided into two volumes, and it covers the areas of technology in tourism and the tourist experience, generations and technology in tourism, digital marketing applied to tourism and travel, mobile technologies applied to sustainable tourism, information technologies in tourism, digital transformation of tourism business, e-tourism and tourism 2.0, big data and management for travel and tourism, geotagging and tourist mobility, smart destinations, robotics in tourism, and information systems and technologies.

João Vidal de Carvalho is an associate professor at the Institute of Accounting and Administration of Porto, Polytechnic University of Porto (Portugal), and post-doctorate in Technologies and Information Systems from the University of Coimbra (Portugal). He has done Ph.D. in Information Systems and Technology from the University of Santiago de Compostela (Spain), M.Sc. in Information Technology Management from the University of Minho (Portugal), and Bachelor in Computer Science. He is the vice director of the CEOS.PP Research Center--Center for Organizational and Social Studies of the Polytechnic of Oporto and a member of LIACC Artificial Intelligence and Computer Science Laboratory--FEUP. He is a member of the Iberian Systems and Information Technology Association (AISTI), effective member of the ISCAP/Polytechnic of Porto Skills Recognition/Certification committee, and editor-in-chief of the Journal of Information Systems Engineering and Management (JISEM).

António Abreu is an associate professor at the Higher Institute of Accounting and Administration of Porto, Polytechnic University of Porto, and post-doctorate in Information Technologies and Systems, at the University of Coimbra, Department of Computer Engineering of the Faculty of Sciences and Technology of the University of Coimbra. He has done Ph.D. in Software Engineering based on reusable components with human-machine interface applications at the University of Vigo. He is currently a lecturer in the scientific area of information systems at the Instituto Superior de Contabilidade e Administração do Porto/Politécnico do Porto, ISCAP/PPorto. He is an integrated researcher at the Research Centre CEOS.PP--Centre for Organizational and Social Studies of the Polytechnic of Porto. He is an editor-in-chief of the Journal of Information Systems Engineering and Management (JISEM).

Dália Liberato has done Ph.D. in Tourism Management and Planning and Master’s in management and Planning of Inland and Health Tourism from the University of Vigo (Spain). She is an associate professor at the Tourism and Leisure Department of the School of Hospitality and Tourism (Polytechnic University of Porto), where she teaches several curricular units in tourism at undergraduate and master levels. Currently, she coordinates the Tourist Activities Management degree in the same school (ESHT-P.PORTO). She supervised and co-supervised several M.Sc. dissertations and PhD theses. She is also involved in applied research and consultancy projects in Tourism and Leisure and is a member of organizing and scientific committees of international conferences. She is the author or co-author of more than 50 book chapters and articles published in international journals and international conference proceedings, indexed by Scopus and/or Web of Science.

José Angel Díaz Rebolledo has Master’s in Economic Management and Public Finance from the University of Birmingham, England. He has specialized in two lines of work: development of the tourism sector and supervision, regulation and development of financial systems. In his most recent assignment, he has worked in the academic sector as the director of the Faculty of Tourism and Gastronomy at the Universidad Anahuac. He was also a general director of destination management at the Ministry of Tourism where he designed and implemented the reengineering of the Pueblos Mágicos programme. He also served as the director of the Centre for Research and Tourism Studies of the Tecnológico de Monterrey, during which time he implemented and was in charge of the information system ＂Perfitur＂ as well as its publication.