brian rowland

IMAGINE having a voice in helping your company improve customer service by building butlers within your professional environment. No, not a butler to manage your day and make home or office run smoothly; rather a customer service butler who knows the importance of quality service and professionalism. The Butler Experience is based on a true story about an employee who changed the way an organization provides customer service. The book identifies common gaps in the corporate customer service culture and provides hands-on and effective solution, resources and tools to help you build butlers within your own organization.