bureaucracy, politics, and the policy implementation process-from the bowels of the federal bureaucracy

This is a book about the U.S. federal agencies and the reasons why they are ineffectual and wasteful with some notable exceptions (Department of Justice, the Judges and the lawyers of the Immigration and Naturalization Service, the National Institutes of Health and the Food and Drug Administration), for example. This is also a story of how to make it effective and efficient. I explore many of the many federal agencies and indicate why and how they have failed their intended group of citizens. I offer thoughtful answers concerning what should be done given the many cross pressures civil servants have to endure. I want all readers to know that most federal civil servants are dedicated, hardworking, and very frustrated with the almost totally inept federal personnel system.