claire chang合著

Unit 1-1 人事／教育訓練部

Hiring New Staff 招考新人

Introduction

The airline will be adding flights to its schedule. Various managers are discussing how many new employees will be necessary to cover them. 航空公司將增加班次到航班機表。各主管正討論需要多少新員工去支援。

Characters

Jacob Human Resources Manager 人力資源經理

Marlene Gate Agent Supervisor 登機門督導

Bob Ground Crew Super visor 地勤督導

Geraldine Check-in Supervisor 櫃檯劃位督導

Conversation

Jacob: The company is going to add four flights a day in about two months. We need to figure out how much new personnel we have to hire to accommodate this change. Right now, it looks like two will be in the early morning and two in the afternoon, so we’ll have to hire for two different shifts.

公司約在兩個月後將每天增加 4 個航班。我們得弄清楚要聘請多少新的人員來因應此變化。現在，看起來是早上有兩個航班，而另外兩個會在下午，所以我們必須為兩個不同的班表聘請人手。

Marlene: If they’re spaced far enough apart, we could get by using the same gate agents for both morning flights. Then we’ll need additional staff for the two new afternoon flights.

如果他們時間間隔夠遠，我們可以在早上使用相同的地勤人員。然後我們需要為下午新的兩個航班增加人員。

Jacob: How many gate agents will we need to hire for each shift?

我們將要為每個班表僱用多少登機門地勤呢？

Marlene: Well, we would probably need three new agents per shift, so six total.

這個嘛，我們想每個班表可能需要三個新的人員，共六個。

Jacob: How about over on the ground crew? Will you need additional staff to cover the new flights?

那維修地勤人員呢？需要額外的工作人員去支援新航班嗎？

Bob: I think the current staff isn’t quite at the maximum they can handle, but we would still need another baggage handler out on the tarmac.

我覺得目前工作人員的工作量還沒有到達他們可處理的最大量，但我們仍然需要多聘請一個可處理停機坪作業的行李處理員。

Jacob: How about inside the terminal?

那在航站裡呢？

Bob: I think one more handler inside would be a good idea, too, to keep the service at an acceptable level.

我覺得裡面多個行李處理員，將是一個好主意，也讓服務保持在一個滿意的水準。

Geraldine: We’ll also need to add two check-in agents per shift, as the lines could get too long if we don’t. So, we need to hire four total.

我們每個班表還需要增加兩個劃位櫃檯人員，如果我們不這樣做，排

隊的隊伍會太長。因此，我們共需要僱用四個。

Jacob: We’ll start an employee search for the positions we discussed, and we’ll take care of anything else that comes up along the way.

我們將開始為我們所討論的新職位尋找新人員，而且我們必須處理到時可能會發生的任何問題。

Unit 1-1 人事／教育訓練部

Hiring New Staff 招考新人

Introduction

The airline will be adding flights to its schedule. Various managers are discussing how many new employees will be necessary to cover them. 航空公司將增加班次到航班機表。各主管正討論需要多少新員工去支援。

Characters

Jacob Human Resources Manager 人力資源經理

Marlene Gate Agent Supervisor 登機門督導

Bob Ground Crew Super visor 地勤督導

Geraldine Check-in Supervisor 櫃檯劃位督導

Conversation

Jacob: The company is going to a...

Our interest in aviation and flight is natural, as that’s really the only way islanders can leave home in this modern age. We have had that interest reinforced during our yearly trips from Taiwan to the United States. In addition to all the flight attendants and ground staff we’ve come in contact

with (especially those who let us cut ahead in line with our baby) we would like to say thank you to some other people.

Mark: To my elementary school teachers, for teaching me to read–the best way to learn English. Also to my parents, for encouraging my education, even when I didn’t want them to. And, since this is a conversation book, a big thank you to anyone who’s ever talked to me.

Mark Venekamp

「我在距離世界最近的地方工作，但我卻是離世界最遠的人」，這是前一陣子當紅連續劇—我可能不會愛你男主角李大仁因工作有感而發的一句台詞，他身於機場工作，每天送著旅客前往世界各國，只因為機場的工作時間長、業務繁忙，而讓他無法走出機場去完成環遊世界的夢想，這更是很多機場地勤人員的心聲。

記得年輕時，我曾懷著少女夢想，希望找份可以打扮時尚、環遊世界、坐領高薪的工作，這應該也是每個時代少女的夢想，空姐的工作正好符合以上條件，隨著年紀增長夢想終究是夢想，我跟很多少女一樣沒當上打扮時髦的空姐，也從未環遊過世界，更沒有坐領高薪，但我有決心要圓飛行領空的夢想，於是我開始了解航空這個專業領域，運用我的語言專業，為夢想走進航空領域的社會新鮮人、開創一條簡易入門的路。

本書以模擬航空工作員工間對話與工作技巧為出發點，讓即將進入該職場、已在此職場、或是因為喜愛連續劇而想了解這個職場的讀者閱讀。本書採用輕鬆、活潑、專業的風格呈現120 個實際職場英文對話，透過生活化的情境，加入專業的英文對話，讓讀者更加簡易了解航空工作的生態與技巧，使得工作能得心應手，邁開輕鬆、愉快的航空之旅。

特別感謝美麗編輯-Stella、台灣文青-Cheryl、優雅地勤-Sharon、專業空少-Steve 的大力協助，因為有你們，這本書才能順利完成！

Claire Chang

Our interest in aviation and flight is natural, as that’s really the only way islanders can leave home in this modern age. We have had that interest reinforced during our yearly trips from Taiwan to the United States. In addition to all the flight attendants and ground staff we’ve come in contact

with (especially those who let us cut ahead in line with our baby) we would like to say thank you to some other people.

Mark: To my elementary school teachers, for teaching me to read–the best way ...

Part One　Working In the Office 在航空業上班
Unit 1　人事∕教育訓練部
Unit 2　行銷特攻隊
Unit 3　空服員
Unit 4　公關
Unit 5 客服

Part Two　Check in 劃位報到
Unit 6　訂位543
Unit 7 劃位前置作業
Unit 8　旅客來報到
Unit 9　轉機
Unit 10 航班大凸槌

Part Three Before Boarding 登機前置作業
Unit 11　托運行李
Unit 12　輸送行李
Unit 13　隨身行李
Unit 14　海關、出入境管理局及檢疫聯檢
Unit 15　飛行前的準備

Part Four　Boarding登機
Unit 16　貴賓室
Unit 17　客艙安全
Unit 18　登機檢查
Unit 19　餐飲服務
Unit 20　免稅品服務

Part Five　Flying 領航全紀錄
Unit 21　起飛前
Unit 22　起飛
Unit 23　飛行中
Unit 24　降落
Unit 25　緊急狀況

Part Six　Dealing with Special Conditions 特殊狀況處理
Unit 26　劃位櫃檯
Unit 27　候機室
Unit 28　飛機上
Unit 29　行李提領區
Unit 30　辦公室

Part One　Working In the Office 在航空業上班
Unit 1　人事∕教育訓練部
Unit 2　行銷特攻隊
Unit 3　空服員
Unit 4　公關
Unit 5 客服

Part Two　Check in 劃位報到
Unit 6　訂位543
Unit 7 劃位前置作業
Unit 8　旅客來報到
Unit 9　轉機
Unit 10 航班大凸槌

Part Three Before Boarding 登機前置作業
Unit 11　托運行李
Unit 12　輸送行李
Unit 13　隨身行李
Unit 14　海關、出入境管理局及檢疫聯檢
Unit 15　飛行前的準備

Part Four　Boarding登機
Unit 16　貴賓室
Unit 17　客艙安全
Unit 18　登機檢查...