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denove的圖書 |
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$ 1080 | Satisfaction: How Every Great Company Listens to the Voice of the Customer
作者：Denove,Chris/Power,James D.,IV 出版社：Penguin Group USA 出版日期：2007-07-01 語言：英文 規格：平裝 / 13.3 x 21 x 1.9 cm / 普通級  博客來 - 行銷理論與實務
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圖書介紹 - 資料來源：博客來 評分：
圖書名稱：Satisfaction: How Every Great Company Listens to the Voice of the Customer
內容簡介
Two leading figures from J.D. Power and Associates provide insider information on how to improve a business through consumer satisfaction, citing the examples of market leaders including Toyota and Staples while covering such topics as service providers, product manufacturers, and implementing customer-focused strategies. Reprint.
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