don gumball

Lessons from a Lifetime in the Trenches

Because Your Business Deserves Better! 

This is a book about creating amazing customer service! Rather than taking your patrons for granted, this is a guide for keeping them coming back for more. Great customer service! With war stories, anecdotes and real practical advice for soaring far ahead of the competition. Author Don Gumball, himself a manager of a million dollar a year store and a customer service representative for over 25 years, brings all of his empathy and heart to the problem of making your customers happy and contented, while you still advance the ball. (formerly titled Customer Service That Makes Customers Plotz!)