douglas j. west

Youll never find a book that can provide specific solutions to every managerial problem, but you can prepare yourself by reading Management Basics A to Z.

In this guidebook, a longtime manager who rose up the ranks of the Pepsi-Cola Albany Bottling Co. and other companies shares practical advice for aspiring managers, entry-level managers, and others whove had little or no formal training in the art of management.

No matter what size company you work for, the advice and strategies in this easy-to-read reference will help you

focus on your primary responsibilities
hire and fire the right people
keep your boss happy
read financial statements
excel at customer service

As a new manager, its critical that you avoid mistakes, exude confidence, and recognize that whoever gave you a chance to manage believes in your ability. That person made it up the corporate ladder, and you can tooand it starts with learning basic management principles, concepts, and philosophies.