everyday emotional intelligence: big ideas and practical advice on how to be human at work

According to research by Daniel Goleman, emotional intelligence has proved to be twice as important as other competencies in determining outstanding leadership. It’s now one of the crucial criteria in hiring and promotion processes, performance evaluations, and professional development courses. And it’s not innate--it’s a set of skills that all of us can learn and improve upon.

With this double volume you’ll get HBR’s 10 Must Reads on Emotional Intelligenceand the HBR Guide to Emotional Intelligence. That’s ten definitive HBR articles on emotional intelligence by Goleman and other leaders in the field, curated by our editors, paired with smart, focused advice from HBR experts about how to implement those ideas in your daily work life.

With Everyday Emotional Intelligence, you’ll learn how to:

• Recognize your own EQ strengths and weaknesses
• Regulate your emotions in tough situations
• Manage difficult people
• Build the social awareness of your team
• Motivate yourself through ups and downs
• Write forceful emails that people won’t misinterpret
• Help an employee develop emotional intelligence
• Handle specific situations like crying at work, tense cross-cultural communications, and making decisions without emotional bias