handbook of strategic 360 degree feedback

This volume is the definitive work on strategic 360 feedback, an approach to performance management that is characterized by: (1) having content derived from the organization's strategy and values; (2) creating data that is sufficiently reliable and valid to be used for decision making; (3) integration with talent management and development systems; and (4) being inclusive of all candidates for assessment.

Featuring 30 chapters from leading practitioners in the field, the volume is organized into four major sections: 360 for Decision Making; 360 for Development, Methodology, and Measurement; Organizational Applications; and Critical and Emerging Topics. It presents viewpoints from researchers, scientists, practitioners, and consultants on best practices in the design, implementation, and evaluation of many forms of multirater processes and technologies currently used to support talent management systems.

Allan H. Church is Senior Vice President of Global Talent Assessment and Development at PepsiCo. During his 18 years with PepsiCo he has worked in a variety of roles related to talent management and organizational development. Prior to joining PepsiCo, he spent nine years as an external consultant with Warner Burke Associates and several years at IBM. He is past Chair of the Mayflower Group, and currently sits on the SIOP Executive Board and Board of Directors for SHRM’s Executive Network, HR People & Strategy. He is an Adjunct Professor at Teachers College, Columbia University, and Associate Editor of Journal of Applied Behavioral Science. He received his PhD from Columbia University and is a SIOP, APA and APS Fellow.

David W. Bracken is a Professor of Graduate Studies at Keiser University and Principal at DWBracken & Associates in Atlanta, GA. His contributions focus on the use of feedback to improve individual, team and organizational performance by informing talent management decisions. He is senior editor of The Handbook of Multisource Feedback (Jossey-Bass, 2001). Dr. Bracken received his BA from Dartmouth College and MS and PhD degrees from Georgia Tech in Industrial/Organizational Psychology. He is a Fellow of SIOP and APS, and a Certified Professional Coach.

John W. Fleenor is a Senior Researcher in Commercialization and Innovation at the Center for Creative Leadership in Greensboro, NC. Dr. Fleenor received his PhD in Industrial/Organizational Psychology from North Carolina State University. He is an Adjunct Associate Professor of Psychology at North Carolina State University and a Fellow of SIOP. He is a member of the editorial boards of Leadership Quarterly, Journal of Business and Psychology, and Human Resource Management.

Dale S. Rose is founder and President of 3D Group, a consulting firm dedicated to delivering high impact, strategically aligned 360 Feedback programs for over two decades. He has written numerous journal articles on assessing and developing talent, and is lead author of the book Hire Better TeachersNow. In addition to being the chief architect of 3D Group’s proprietary 360 Feedback software, Dr. Rose has written more than a dozen commercial assessments for identifying and developing talent. Dr. Rose most enjoys talking with leaders about how to leverage their personal feedback or how use system-level employee feedback to grow organizations. He received his Ph.D. in Industrial-Organizational Psychology from DePaul University.