hong kong management cases in hotel management

Until recently, very few case books are written about Hong Kong's hotel management. Most case books have drawn their materials from North America and Europe. There are very few which reflect the local situation familiar to readers in Hong Kong.


To remedy this situation, the Case Clearing House of Hong Kong has encouraged local authors to write cases based on true-to-life Hong Kong situations. In this volume, eighteen cases are selected from the library of the Case Clearing House. Areas covered include: general management; housekeeping management; food and beverage management; front office management; human resources management; and marketing management.


Managers in the hospitality industry will find the situations presented in the book similar to those they face in their work and will be able to learn from the discussions of the cases presented. Students will find the cases a useful means of enhancing their understanding of hospitality management practice in Hong Kong.


A tutorial guide with comprehensive teaching notes is available separately from the publisher for teachers.

The Management Development Centre of Hong Kong (MDC) was set up by the Vocational Training Council in 1984 with the main purpose of developing, promoting and extending managerial effectiveness in Hong Kong. Since its inception, it has researched extensively in the field of management development, producing and publishing a wide range of publications, training packages and self-study aids. The MDC has its own staff of professional Management Development Advisers and a Resource Centre which includes a fully stocked management library.The Case Clearing House of Hong Kong is a division of the MDC.