is quality just a word we use?: the evolution from managing quality to championing organizational excellence

Quality management systems are essential for businesses to meet customer needs, ranging from product control to enterprise-wide process management. Effective management can elevate organizations to brand domination. This book equips quality experts with skills to champion business excellence and risk avoidance.

With a perspective cultivated from having worked with more than 700 companies in his 50+ year career, Tom Taormina brings a unique talent for precision problem diagnosis, strategic thinking, and effective written and verbal communication skills to his work as a quality consultant, trainer, expert witness, and liability avoidance expert. Tom was a member of the team at Mission Control in Houston during the Apollo 13 disaster and recovery. His experiences during his 14 years at NASA formed the foundation for his ability to rapidly analyze problems and diagnose solutions.