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Karen Phelan is a business author, speaker, and co-founder of Operating Principals LLC, an organizational development consulting firm that uses simple and fun practices to effect change. Karen has over a dozen years of consulting experience at Gemini Consulting and Deloitte & Touche, held several management positions at Pfizer, Johnson & Johnson & Iris Interactive, and has a B.S and M.S. in engineering from MIT. Her prior book, I’m Sorry I Broke Your Company, When Management Consultants are the Problem, Not the Solution was named one of the ten best business management books of 2013 by the Toronto Globe and Mail.