博客來 - 企業管理
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看圖書介紹One of the most difficult tasks physician leaders regularly face is managing and mitigating unprofessional physician conduct complaints from patients, colleagues, nurses, and staff. Navigating the process well is usually a trial-by-fire exercise for most. Newly appointed physician leaders, especially, are nervous and uncomfortable confronting these issues with their colleagues.
Physicians and Professional Behavior Management Strategies aims to assuage those concerns and instill confidence by providing practical advice and guidance on managing disruptive behavior with real-world case examples and in-depth discussion on the process.
Case examples include:
- Sexual Harassment
- Physical Aggression
- Substance Abuse
- How to Have Difficult Conversations and Conduct Meetings with Proactive Follow Up
Complementing the case discussions are strategies to reduce and mitigate disruptive behavior.
Physician leaders often lack formal training on how to ＂manage＂ physicians engaged in unprofessional behavior. There are professional, personal, and legal pitfalls, and everyone engaged in the process is uncomfortable. Through Dr. Matthew Mazurek’s leadership positions, he has had the opportunity to conduct dozens of investigations of unprofessional and disruptive conduct from the mundane to the serious. He offers practical advice and guidance on managing disruptive behavior, description and analysis of personal traits and disorders of disruptive physicians, and strategies to reduce the incidence of these behaviors.
The Joint Commission, recognizing the need for hospitals and medical staffs to intervene, released a statement on how disruptive behavior harmed patients and lead to medical errors.
Physicians and Professional Behavior Management Strategies through a variety of case examples, gives readers a roadmap on how to recognize and manage chronic disruptive behavior instead of looking the other way.
