steve digioia

Author Steve DiGioia has been in the hotel & restaurant business, in one manner or another, for 20+ years. From a summer internship as a 16 year old ＂prep-cook＂ in Chicago, to Brooklyn NY banquet waiter, catering sales manager & room service manager, to restaurant director and director of banquets, then regional customer service trainer and coach, he has seen some of the best and worst at their trade.

Known as ＂the ops guy＂ during his tenure at Hilton Hotels, Steve has redefined the operational and service standards for multiple food and beverage departments for some of the best names in the industry. Using a hands-on approach, he has developed multiple training programs and personally mentored countless employees that have successfully moved on to supervisor and senior management positions.

Still active in the business, Steve has put together this collection of those same straightforward no-nonsense tactics that he continues to use, that will improve the customer service mindset of your employees. When that happens, the result is bigger tips for the employees and increased revenue and repeat business for your company.