utilizing the 3ms of process improvement in healthcare: a roadmap to high reliability using lean, six sigma, and change leadersh

Why do some efforts to use Lean or Six Sigma processes fail? Morrow, who has over 25 years of consulting experience, asserts it is because they lack the 3Ms of change leadership--namely measure, manage to measure, and make-it-easy. Written in an informal style, this book focuses in particular on using these techniques in the medical field and includes regular case studies. There are regular references to the work of historical figures, such as Dr. Livingstone and Benjamin Franklin, and a particular emphasis on the activity of Abraham Lincoln. This goes as far as a reprinting of the Emancipation Proclamation as the third appendix. Morrow currently leads the Healthcare Performance Partners' Quality, Safety, and High Reliability unit at MedAssets. Annotation 穢2012 Book News, Inc., Portland, OR (booknews.com)